Shipping policy

Shipping Policy

Thank you for choosing Divine Jewelry Co! We strive to provide you with the best shipping experience. Please review our shipping policy below.

1. Shipping Locations We currently ship only to the United States. If you do not see your location listed, please contact us for assistance.

2. Processing Time All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. Made to Order items may take longer but outreach will be made if ordered. 

3. Shipping Methods and Costs We offer various shipping options to meet your needs:

  • Standard Shipping: [e.g., 5-7 business days] - Cost: $7.99
  • Expedited Shipping: [e.g., 2-3 business days] - Cost: $29.99
  • Express Shipping: [e.g., 1-2 business days] - Cost: Varies depending on Item

Shipping costs will be calculated at checkout based on your selected shipping method and destination.

4. Delivery Times Delivery times vary depending on the shipping method selected and the destination. While we strive to meet the estimated delivery times, please note that delays may occur due to factors beyond our control, such as carrier delays or customs processing.

5. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

6. Missing or Lost Packages If your package is missing or appears to be lost, please contact us at ejmedina92@gmail.com within 7 days of the expected delivery date. We will assist you in resolving the issue.

7. Customs and Duties For international orders, you may be subject to customs duties and taxes imposed by your country. These fees are the responsibility of the customer and are not included in the shipping charges.

8. Damaged Items If you receive a damaged item, please contact us immediately at ejmedina92@gmail.com with photos of the damage. We will work with you to resolve the issue as quickly as possible.

9. Contact Us For any questions or concerns regarding our shipping policy, please reach out to us at ejmedina92@gmail.com or (210) 385-0410.